At Kiani Distribution, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’ll do our best to make it right.
Return Period
Most new, unopened items can be returned within 30 days from the date you receive your order.
To be eligible for a return or exchange, items must meet the following conditions:
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The product is in its original condition, including all packaging, manuals, and accessories.
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A proof of purchase (order confirmation or receipt) is provided.
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The product has not been used, damaged, or altered in any way.
Please note that some items have different return windows or are non-returnable, including:
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Opened software, movies, music, or video games
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Digital downloads or activation codes
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Personal care items or products that pose hygiene concerns once opened
- Printer Ink
- In-ear wired or wireless earbuds
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Items marked as Final Sale at the time of purchase
Defective or Damaged Items
If your product arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.
We’ll review your case and arrange a replacement, repair, or refund at no extra cost.
To report a defective or damaged product, please email us at:
📧 contact@kianidistribution.com
Include your order number, a brief description of the issue, and photos (if applicable) to help us process your claim quickly.
How to Request a Return
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Contact us at contact@kianidistribution.com with your order number and reason for return.
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Our support team will review your request and issue a Return Authorization (RA) if eligible.
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You’ll receive detailed return shipping instructions.
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Once we receive and inspect your return, we’ll issue your refund or exchange within 5–7 business days.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent.
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We recommend using a trackable shipping service and retaining your receipt for proof of return.
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Refunds will be issued to the original payment method once the product is received and approved.
Exchanges
If you would like to exchange your item for a different model, size, or product, please let us know in your return request email. Exchanges are subject to product availability at the time your return is processed.
Final Sale Items
Some products may be marked as Final Sale or Non-Returnable. These items cannot be returned or exchanged unless they arrive defective or incorrect. All such conditions will be clearly stated at the time of purchase.
Our Commitment to You
At Kiani Distribution, we aim to make every purchase worry-free. We stand behind the quality of our products and the integrity of our service. If you have any questions about your order or our return process, please don’t hesitate to contact us — we’re always happy to help.
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